The board-by-group method isn't the most efficient way for passengers to get on a plane, but it does earn the airlines some ...

Southwest Airlines said tweaks to its boarding process and new overhead bins should make trips smoother for passengers.

Southwest Airlines needs to do some major damage control to "win back" the hearts of formerly loyal passengers who feel ...

It comes after extra-legroom customers found that other passengers had already placed bags in the overhead bins above their ...

Southwest Airlines passengers made their final boarding-time scrambles for seats on Monday as the carrier prepared to end the open-seating system that distinguished it from other airlines for more ...

Add Yahoo as a preferred source to see more of our stories on Google. James Causey's Sept. 21 column calling out a group of Southwest Airlines passengers who took advantage of airport courtesy carts ...

One of the Texas carrier's new policies is rubbing customers the wrong way.

Southwest Airlines is facing backlash from employees after the airline made another polarizing change to its boarding process.

James Causey's Sept. 21 column calling out a group of Southwest Airlines passengers who took advantage of airport courtesy carts and early boarding for their flight — and later laughing about not ...