The key issue in insurance bad faith litigation is whether the claims professional reasonably handled the claim. Throughout the claims-handling process, the claims professional should constantly ask ...

A good initial claim handling strategy provides for timely investigation of the circumstances surrounding an accident, including the mechanism of injury and potential witnesses. As the immediate ...

State Farm’s claims handling process is the subject of a new lawsuit alleging disparities between the insurer’s treatment of claims from Black policyholders versus claims from white policyholders. The ...

In addition to the competitive environment in which insurance companies operate, these businesses are challenged by more stringent compliance with government regulations and increasing expectations on ...

Claims handling continues to be one of the biggest sticking points in the insurance process, a new report shows. Complaints about the claims handling process appear to be on the rise. In 2024, nearly ...

Some Florida policyholders and their attorneys have long complained about real or perceived delays in the claims-handling process after a loss. A Florida appeals court ruled last week that telling a ...

Many insurance companies are moving quickly to incorporate advanced forms of AI into their processes. Last year, 90% reported they were evaluating whether and how to utilize generative AI, and more ...

Forbes contributors publish independent expert analyses and insights. I delve into the intricate workings of artificial intelligence. When an individual files a medical insurance claim, they expect ...

BOSTON--(BUSINESS WIRE)--Alfresco Software, an open source, content services provider today announced the availability of Alfresco Claims Management as a Service offering, which enables insurance ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Tesco Underwriting, who underwrite Tesco Bank-branded car and home ...