Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

We've heard from many of you who have taken Team Clark's advice and cut the cord with your cable company in order to save money by getting your favorite TV shows from the big streaming services. But ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

You may recall my tale of woe from last year when I recounted how I was locked out of my Google account for a month. It was a tough time, made all the more frustrating because there wasn’t any ...

Lili, the leading business banking platform, today announced that they are setting the standard for five-star customer support for business owners. The company leverages a mix of AI chatbots and ...