Learn how customer behavior design shapes CX. Discover how environment, culture and service influence how customers act and ...

Explore consumer theory, its impact on spending decisions, and how it shapes GDP, corporate strategies, and economic policies ...

Deli counter workers deal with plenty of rude habits but one customer behavior stands out as especially frustrating and ...

Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

The art of marketing involves putting messages out into the universe and targeting those messages to customers with the aim that customers will successfully engage and change their behavior—most often ...

No matter what might be going on in your industry or the world, these three methods can consistently provide information about what customers are doing. 1. Listen and read Today’s professionals have ...

Not all unethical customer behavior is equal. An interesting question then arises of how to distinguish between different types of unethical customer behavior, consider its consequences, and responses ...

Artificial intelligence transforms how technology companies build, promote and sell, but it isn't solving the biggest challenge: conversion.

In many ways, 2020 marked a change in how digitalization impacted both individuals and businesses. Consumers have adjusted the way they live and work, and delivering on those consumer preferences has ...

Firms are migrating customer experience management from departmental tools to broad platforms for better customer engagement ...

Find the latest consumer behavior news from Fast company. See related business and technology articles, photos, slideshows ...