Having spent the majority of my career in the customer care industry, I’ve had the opportunity to watch the continuous advancement of new and smarter technologies that improve contact center ...

Nearly 10,000 customer care agents will be empowered with AI-driven capabilities, leading to faster resolution times and better customer experience RIVERWOODS, Ill., April 9, 2024 /PRNewswire/ -- ...

We live in a world where politeness is a performance—and nowhere is that more apparent than in customer service. Whether you’re frustrated with a late delivery, disputing a charge, or just confused by ...

Customer service is all about managing emotions. Whether a caller needs help fixing a product or taking care of a task right before the holidays, the customer has come to your team for help. How you ...

CHELMSFORD, MA / ACCESSWIRE / December 10, 2024 / Harte Hanks, Inc. (NASDAQ:HHS), the 101-year-old Massachusetts-based global customer experience company, today announced it's collaborating with Reddy ...

Since going mainstream less than two years ago, generative AI has transformed daily operations for multiple business functions. According to a recent global survey conducted by McKinsey & Company, 65 ...

Best Buy (BBY) selects Google Cloud as its AI innovation and strategic partner for several of its key customer care initiatives MINNEAPOLIS, April 9, 2024 /PRNewswire/ -- Cloud Next '24, LAS VEGAS-- ...

Opinions expressed by Digital Journal contributors are their own. Many companies struggle to provide consistently high-quality customer service, facing challenges such as slow response times, ...

Digital customer engagement has long been a white space. Let us look at how this may become-once again-a revenue driver for brands. Quite a bit is being written about how AI-enabled agents can do ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--DvSum, Inc. (“DvSum”), a leading innovator in data management and AI-driven solutions, announces the successful deployment of its Conversational AI solution (“CADDI ...

Nearly 10,000 customer care agents will be empowered with AI-driven capabilities, leading to faster resolution times and better customer experience Using Google Cloud's AI platform, Vertex AI, ...