In the extensive literature on learning curves, scholars have ignored outcome measures of organizational performance evaluated by customers. We explore whetehr customer dissatisfaction follows a ...

In a very useful overview of customer — that is, parental — dissatisfaction with an increasingly politicized “education” curriculum in many public schools, my AEI colleague Robert Pondiscio makes the ...

When two companies merge, they see an initial benefit, but consumer dissatisfaction often erodes the new company’s value. According to new research from the University of Georgia, big brands often ...

The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner.

Opinions expressed by Entrepreneur contributors are their own. Too often, organizations take different approaches to solving employee and customer dissatisfaction. What if these two problems are ...

According to many security systems integrators large and small, the business of systems integration has become increasingly challenging every year for more than a decade. The pace of technology change ...

Anthony Matthews collects letters from dissatisfied customers — including himself — at his website, Dear Customer Relations. He's crowd-funding a book based on the site. Anthony Matthews is something ...

The cliff of dissatisfaction (as I use the term in my customer service consulting practice) is the point at which a customer loses faith in the timeliness of your company or your product. The length ...

Veeva Systems is at the heart of two explosive megatrends: the cloud and life sciences. So it should be no surprise that the company had little trouble with its IPO. In today’s trading, the shares are ...