Customer service representatives working at a call center wearing facemasks and using headsets during the Covid-19 pandemic. The supply chain crisis has created a ripple effect of other crisis ...

Effective communication through digital tools can help drive satisfaction among customers in Thailand when getting their vehicles serviced, according to the JD Power 2021 Thailand Customer Service ...

In the world of customer experience (CX), 2021 was a whirlwind of change. Retailers continued to adapt to the unexpected effects of the pandemic, which were further exacerbated by global supply chain ...

Despite a decline in overall business customer satisfaction with electric utilities from 2020, results have climbed considerably in the second half of 2021. According to the JD Power 2021 Electric ...