MICROSOFT on Tuesday (Jun 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...
In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...
As International Customer Service Week (6th–10th October 2025) draws near, it’s clear that the very nature of customer service has undergone a profound transformation. It’s no longer simply about the ...
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