Customer service is at the heart of the professional world. If you haven’t had a job where customer service is key, you’ll certainly run into one in the future. If your skills in serving others are ...

We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Exceptional customer service goes beyond simply meeting expectations; it involves building meaningful connections with customers, anticipating their needs and delivering personalized experiences that ...

Customer service is one of the most significant areas of focus among businesses of all kinds. With the rise of technology and the internet as a whole, companies now have access to an abundance of ...

Unless your company has a stranglehold on your industry or was a first-mover, everyone agrees that in order to have a truly successful business, you need to have more than just a great product or ...