Todd Defren of the PR firm Shift Communications says, "I've been floored by the amount of "Customer Service" our team now handles. This piece of the job accelerated far faster than I'd expected." Your ...

While there is no universally accepted theory of how businesses should treat customers, many models include several of the same key principles. Understanding some of the cornerstones of customer ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

Expanding on its role in supporting technology-backed advancements and encouraging secure digital transformation in line with ...

If we are being honest with ourselves, we have to admit, customer service isn’t always the most exciting aspect of running a business. Some interactions are wonderful: A customer may love what you are ...