IT service provider performance has long been measured by service level agreements (SLAs) that set quantifiable standards for many aspects of a sourcing arrangement. These standards range from how ...

XLAs allow organizations to ensure a standard of excellence for the experience of those using the product or service, covering areas that an SLA does not. Experience-level agreements, or XLAs, have ...

CMDI Learning Space and Event Support Service Level Agreement (SLA) CMDI Software Procurement Service Level Agreement (SLA) CMDI Staff Technology Purchasing Service Level Agreement (SLA) ...

As part of the college’s mission to support excellence and innovation in teaching, learning, and scholarly and creative work, CMDI provides the community with appropriate educational, creative, and ...