Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who tried ...

Traveler recounts airport dispute that escalated into a formal complaint before receiving acknowledgment from the airline.

Airports can feel chaotic, and the gate agent’s podium often becomes the flashpoint as passengers line up with questions, frustrations and last-minute requests. But despite being a constant presence ...

You've packed your bags, checked in online, and arrived at the airport with plenty of time to spare. Then, at the very last ...

Gate agents will get rewarded for helping airlines charge more baggage fees. When you look at airlines with the highest rates of complaints, discount airlines generally top the list. In fact, when the ...

“Kudos to that gate agent,” one user commented on the airport worker’s solution Natalia Senanayake is an Editorial Assistant, Lifestyle at PEOPLE. She covers all things travel and home, from ...

That’s one way to handle a gate lice infestation. Over the past few years, there’s been an uptick in people bum-rushing the boarding area before their turn. However, one enterprising Delta gate agent ...

More and more airlines are forcing passengers to tag and gate-check their bag, just as they are about to board. Why flying ...

I was flying alone with my 2-year-old, and she was overtired and crying. The gate agent said I needed to calm her down before boarding. A woman behind me carried all my stuff so I could hold my child ...

An American Airlines gate agent took an annoying flight delay and turned it into an opportunity to teach some passengers a lesson. In a video shared to Instagram account @miawolferealtor on Tuesday, ...

It’s the most wonderful time of the year — unless you plan to travel, then it is perhaps the most stressful time. With icy conditions, frequent flight delays, and overcrowded airports, many travelers ...