Sometimes, it's annoying, and sometimes, you kind of get into it if it's cool enough with a nice beat. That on-hold music is a part of your life, and for the most part, you hope it ends within a ...

“Well, I’ve been sitting here all day, I’ve been sitting in this waiting room,” croons UberConference’s creative director and cofounder, Alex Cornell. And just like that, one more of life’s little ...

The American Music Center has commissioned six composers to write original compositions for its phone system. The idea is to make sitting on hold a more stimulating experience, and create new venues ...

TAYLOR Swift makes the perfect hold music when you’re kept hanging on the phone, according to new research. Swift’s signature blend of country, rock and pop has been found to be the winning ...

Steve Hartman is a CBS News correspondent. He brings viewers moving stories from the unique people he meets in his weekly award-winning feature segment "On the Road." If you've had an issue with any ...

If you’re like Marketplace listener Karen Gutierrez, the only thing you want to hear less than the words “Hold, please” is the music that gets played while you wait for a customer service ...

Whether it’s a bossa nova version of “Stairway to Heaven," a synthy string composition or an energetic xylophone riff, you would be forgiven for thinking that “hold music" was designed to make you ...

Of all the depressing statistics about a lifetime of consumer existence, this may be the most distressing: each of us is destined to spend roughly 1.2 years on hold. Yes, you read that correctly. More ...

Listening to hold music is a universally unenjoyable experience — that is, unless it takes place on Pizza Hut’s line. On Feb. 9, TikToker @noraeinhellll posted a video calling Pizza Hut to “hear the ...

I had been on hold with the IRS for 30 minutes when I noticed that the music wasn’t driving me crazy. Background music can be a particularly noxious branch of the art of sound. The tinny elevator ...