As a longtime knowledge management and information consultant, I have often found that when organizations are trapped in a recurring cycle of challenges and down cycles, it stems from a common culprit ...

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Every organization relies on the experience, ideas, and insights of its people, but that expertise often disappears with employees when they leave or retire, or when teams reorganize. This loss comes ...

For decades, law firms and financial institutions have built their value around understanding market practice—the accumulated know-how encoded in templates, memos and checklists passed down from ...

When Chris Kincade first began developing what would become Starling AIX, it wasn’t a company about machines at all. “It started as a human accelerator program,” Kincade says. “We were helping small ...