E-FEAP, the software introduced by Life Insurance Corporation (LIC) of India to make its offices paperless, is turning out to be a flop. On Friday, there was chaos in LIC branches on St Mark’s Road ...

The report LIC software creates chaos (May 23, BM) is true. No doubt, the installation of new software in LIC has given rise to problems. But a child cannot walk before it crawls and may even slip.