The required changes to create greater value through new services operating models goes far beyond just the addition of technology and changing roles and responsibilities.

At Everest Group, our research documented examples of companies adopting DevOps and achieving improvements of 200-300 times over the previous IT operating model.

Most critically, an organization’s operating model must be inextricably linked to the corporate and business-unit strategy and varying business models.

More and more, higher education institutions are migrating their data centers to a cloud operating model. Here, Chris Wessells offers CT his perspectives on what this means for our institutions, for ...

The new operating model aims to bring more discipline to C.H. Robinson's operations and "decouples" headcount growth from the company's volume growth, according to the company.