In 2024, claim handling accounted for 65.2% of closed complaints. Here’s a deep look by claim, insurance and coverage type, and disposition. Consumers are increasingly filing insurance complaints as ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The ...

Where should housing providers start to ensure they are ready to meet increased data governance? Ben Pumphrey, head of data governance at Anthony Collins, explains #UKhousing As the UK rolls out the ...