This comes directly from the Roblox support team via a special blog post. “We have been notified of a phishing scam impersonating Tipalti Support.

Completely reinstall Roblox on your PC. Contact the Roblox Support team. Before trying these methods, we recommend you reboot your computer and see if it helps. If not, go ahead and try a suitable ...

If the safe chat did not automatically turn off by any means, you can proceed to the next method which is reaching out to the Roblox support team.