On the Internet, socialization refers to the ways that people communicate and the methods they use to do so. Socialization describes the customs, quirks and language unique to a particular culture.

It happens nearly every time I present at a conference, training, or inspiration session: someone who has been paying close attention, waiting patiently for the Q&A, will raise their hand and point ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. A lot of companies successfully use social media for customer ...