This is a preview. Log in through your library . Abstract This article investigates some of the human dimensions of the Total Quality Management movement (TQM), discussing its costs along with its ...

The value of a quality department is reflected by its impact on quality and safety outcomes to stop harm upstream and prevent it from reoccurring. In times of budget and workforce reductions, ...

This article examines a co-operative union-management approach towards Total Quality Management (TQM) by recourse to a case study from the auto components manufacturing sector. Its purpose is twofold; ...

Hospitals are built on the promise of safe, effective, and compliant care, with a strong quality management function at the heart of that promise. But even as organizations prioritize quality ...