Uber added a 24-hour phone help line and a slew of new features and policy changes Tuesday in an attempt to appease drivers, who have long complained the San Francisco ride-hailing company doesn ...

Uber drivers often complain that they’d like to be able to talk to an actual person when reporting a problem, such as unruly riders or a bug in the app, rather than being forced to have a back ...

Phone support isn’t the only thing drivers have been vocal about as of late, however, with drivers hitting Uber with class-action lawsuits for them to be considered employees instead of contractors.