AI-powered voice bots are gaining steam among fast-food chains. White Castle is rolling out SoundHound's bots to 100 drive-thru lanes by the end of 2024. Here are 8 fast-food chains adding drive-thru ...

Monday says its agents can perform actions across multiple channels, including email and phone calls, potentially saving ...

The conversational AI market has exploded since ChatGPT was released in November 2022 and is predicted to grow into a nearly $50 billion global industry by 2031, according to MarketsAndMarkets.

A new voice app from a Y Combinator-backed startup called Life Bot wants to make it easier to use Amazon Alexa as a digital assistant, by aiding with your daily routines and learning your personal ...

Singapore telco M1 has rolled out a voice bot for some of its customer hotlines to improve customer experience and the productivity of its contact centre agents. Dubbed Maxine, the voice bot is built ...

AI-powered voice assistants are transforming customer interactions across India, handling queries in multiple languages with unprecedented accuracy. Companies like MakeMyTrip and Meesho are leveraging ...

Voice recognition technology has been around since the '50s, but it wasn't until the rise of the smart speaker ago that it finally began to reach its potential. Today, only a few words— "OK, Google" ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Even though phone calls were one of the first forms of long-distance live support, they ...

BENTONVILLE, Ark. — (TALK BUSINESS & POLITICS) Voice commerce is one of the areas Walmart has tested for the past year with Google and is now working on its own application for online grocery. Walmart ...

The Internal Revenue Service, facing criticism over long hold times and disconnects when taxpayers try to reach its offices, is adding more options for callers to reach automated voice bots that can ...

An employee talks through a headset while working at the Avise Techno Solutions LLP call center in Kolkata, India, on Sunday, Dec. 24, 2017. India's political stability and reform push -- including a ...