Is there a difference between CX and UX? Very much so, and understanding will only help improve the customer journey. Asking if customer experience (CX) and user experience (UX) are the same will ...

What is user experience (UX) and what does it mean? On paper, it is how a user feels when they are interacting with a product such as a piece of software, an application or a website. However, its ...

User experience is not the same as customer experience. While most designers directly influence the UX, they also need to understand the larger context of the CX. The customer experience represents ...

When creating software and apps, businesses should strive for a user experience that doesn't exploit others. Here's how to ...

Opinions expressed by Entrepreneur contributors are their own. User experience (UX) is a mature enough discipline that most medium-to-large companies invest in it as a valuable in-house capability.