Like most people, I tend to talk about personal experiences with customer service departments only when those experiences suck. So let’s break that habit and toss a public thank-you Groupon’s way. I ...

Users can make a reservation or book an appointment via the Groupon mobile application or Groupon.com at the time of purchase or afterwards. The program highlights a growing emphasis on using mobile ...

As Groupon’s stock (GRPN) hovers near its all-time low, the company is testing a new approach to customer service: hiring agents in India to answer e-mails now handled by Chicago-based employees. The ...

Discount voucher business Groupon has made commitments to offer refunds and improve customer service after a probe by the UK competition watchdog. The Competition and Markets Authority (CMA) launched ...

· Concerns that Groupon is failing to provide some customers with cash refunds and to deliver all products within advertised timeframes. · CMA calls on Groupon to change its practices swiftly or face ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Groupon laid off 130 customer service representatives who ...