Speaking at ServiceNow’s annual user event in Orlando, Vodafone explains how a greater emphasis is being placed on customer experience. Telecoms operator Vodafone is finding that a number of factors ...

The pitch, in short, is that one person will deal with a customer's query from start to finish until the issue is resolved. Vodafone boasts that this “sets a new standard in customer service for the ...

Vodafone has announced plans to integrate social media inquiries into its regular customer service systems by March 2012, but it will be limited to Twitter and Facebook for now. Vodafone will upgrade ...

A company sign with the Vodafone logo stands in front of the company headquarters. lecommunications provider Vodafone is looking to invest some €140 million ($151 million) in artificial intelligence ...

Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers The solution supports Vodafone Business’s portfolio of fixed and mobile ...

Vodafone establishes new digital travel platform with market-leading global Travel eSIM service. Unveils plans today to extend its Travel eSIM to 206 destinations on 700 networks supported by GenAI ...

is reporting that Vodafone UK's customer service line used for defecting customers is down. In fact, it's been down the entire weekend since the iPhone's Friday launch. Instead, Vodafone customers ...