In 2022, the martech count climbed to 9,932 — up 24% from 2020 — with churn also on the rise. Nearly 1,000 solutions ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful ...

Too often, people show up to an LLM with only a vague idea of what they’re looking for, trust the AI model to do their work ...

Built for the agentic and open era, the reimagined platform unifies intelligence, data, and orchestration across the business New innovations across the ServiceNow AI Platform and deeper integrations ...

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) ...

Particle brings its app’s news summarization capabilities to the web with a .news domain from Identity Digital – expanding access to timely, trustworthy news coverage SAN FRANCISCO & BELLEVUE, Wash.

Parloa, an innovator in Agentic AI for customer experience, today announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, ...

Latest GoTo Connect advancements deliver a powerful unified inbox, new mobile features, and practical AI capabilities for enhanced productivity and customer interactions  BOSTON, May 6, 2025 – GoTo, ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of ...

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, ...

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

O'Flanagan, former chief product officer at Sitecore, was appointed as CEO in April of 2024. Eric Stine, new CEO, previously ...