This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

An ASOS customer says her account is permanently banned, and she doesn’t know why. Other customers say the same thing has happened to them. In a TikTok that by Wednesday had more than 800,000 views, a ...

Asos shoppers have expressed anger after their accounts were shut for returning too many orders. Some customers have received emails in recent days informing them they are banned for allegedly ...

Online retailer Asos is known for a number of things: cute, size-inclusive clothes; free shipping; exceedingly attractive models; and a seemingly endless supply of wrap dresses and platform shoes.

Online fashion retail giant ASOS are now closing customers accounts because of their return activity. ASOS came under fire in September after they announced their new "fair use" policy, which ...

If there could be a medal for a customer services department then we would like to award that prize to ASOS. Remember when their site crashed in June and people were seriously flipping out and ASOS ...

And then there's the equally rhyming reply an ASOS customer service rep (she calls herself Rianna) wrote back, also in letter-formatted rhyming verse, a la "Stan." Creativity Pick: Check out @ASOS rep ...