Auto Speech Adaptation, which is available in beta, automatically adds appropriate context to Dialogflow from the training phrases and other agent-specific information available.

In the first of a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI, we explain how Dialogflow bots work.

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers ...

Google has announced that Dialogflow Enterprise Edition is now generally available. Dialogflow is the company’s conversational interface development suite for building AI experiences across ...

Dialogflow is the core technology behind Contact Center AI, software that enables businesses to deploy virtual agents for basic customer interactions.

And you want to make sure that whatever context is in that DialogFlow natural language bot where the initial intake received is properly handed off to the person. But not in just dumping a bunch of ...

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...

Dialogflow API V2 is also now the default for all new agents, integrating with Google Cloud Speech-to-Text, enabling agent management via API, supporting gRPC, and providing an easy transition to ...

The first is an inline code editor, allowing developers to write, test, and implement a functional webhook from the Dialogflow console. The second is multi-lingual agent support, making building ...

Google LLC today announced some updates to the artificial intelligence technology that powers its Contact Center AI service. Based on Google’s Dialogflow and Cloud Speech-to-Text tools, that ...