The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

The help desk is just one element of the service branch’s larger Enterprise IT as a Service strategy.

Enforcing and tracking secure user verification at the IT service desk Removing high volume calls from the IT service desk Enforce and Track Secure User Verification In a survey conducted earlier in ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that ...

If the service desk genuinely helps the users by serving up carefully curated FAQs that address the user's issues instead of throwing up irrelevant artifacts, though, users tend to adopt.

SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly accessible infrastructure (likely to prevent the ...

The Help Desk not only solves tech issues quickly but also gives students in the Career and Technical Education (CTE) program real-world experience.

University’s Graduation Help Desk celebrates service milestones MARCH 18, 2021 — For the past three years, the Graduation Help Desk has been on a mission to help more students graduate.