It’s understandable that conversations often take on a somber, even negative tone. If that cycle continues, you as well as your family and coworkers can sink into a deep sadness or depression ...

After all, responding to positive feedback is often sidelined as many times the focus is on damage control for negative reviews. How many times has an ecstatic review gone viral? Read the full blog.

What should you do when someone says something negative about you or your business online? Learn three effective ways to deal with negative online publicity.

Nowadays, if you're a business owner, your customers expect—and demand—an immediate response. Meet the answers to their prayers: social media networks such as Facebook and Twitter or review ...

For owners, the advice she gives to her clients is to respond to the negative feedback publicly with an invitation to resolve the problem with further conversation offline.

How can companies appropriately respond to negative social media comments? That is what this article explores, also providing a few examples of how some companies have actually turned negative social ...

One of the big differences between a good company and a great one is how negative online reviews are handled.

If the negative comment or review was merited, always make sure to respond—but be careful how you do. Make sure that you respond in a positive, constructive fashion, and never in anger.

How To Respond To Negative Customer Feedback On Social Media Nowadays, if you're a business owner, your customers expect and demand an immediate response.