Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative.

AI-powered contact center solution for ServiceNow ITSM selected to enhance IT service experience for Florida's largest civil defense law firm, Cole, Scott, and Kissane. With 13 offices, 580 ...

3CLogic, the leading voice-enabling and cloud contact center solution for ServiceNow, today announced the recent selection of its platform by Ramboll, ...

One of ANZ’s early GenAI use cases focused on summarising service desk incidents, an initiative that also helped the team ...

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the ...

A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions. The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage ...

How ServiceNow Supports a Service-Based Delivery Model Many cities are shifting to cloud infrastructures and service-based delivery models as part of their modernization journeys. ServiceNow has ...

Energy grid operator and enterprise telecommunications provider TransGrid is getting ready to transition to ServiceNow’s Now Platform to provide customers with round the clock service desk ...