As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.