Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Crypto wallet company Ledger SAS confirmed today a data breach to a third-party leaked customer data, including names and ...

Record numbers of over-65s are in employment. We need to address how they are treated by managers, colleagues and customers ...

Chatbots have settled into a permanent role within enterprise systems. By 2026, they support customer interactions, employee ...

FirstBank, West Africa’s premier financial institution and financial inclusion service provider is pleased to announce the ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Think Indiana can’t do Italian? These always-booked restaurants prove otherwise with handmade pasta, wood-fired pizza, and ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

Educational Voice strengthens offering as more companies recognise animation’s business impact Belfast has real strengths in creative industries with excellent graduates and costs that let us deliver ...

British clean energy giant Octopus Energy Group Ltd. has announced it’s spinning off its most valuable technology asset as a ...

ProfileTree analysis of 1,000 business AI training programmes reveals significant readiness gaps among small and medium enterprises across Ireland and the UK. Most SMEs come to us with enthusiasm ...

Dipkumar Mehta stands at the forefront of innovation in artificial intelligence and cloud computing. As a Principal ...