All companies claim to put their customers first. Here are three ways business leaders can make sure they’re walking the walk ...

One of the most essential responsibilities finance leaders have is making sure the company’s data, especially its “master ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service ...

They have a new team president, Austin Ainge, and it's unclear whether No. 5 pick Ace Bailey will make him look brilliant or ...

Most businesses only get about 30 to 40 percent of customers to open their emails, according to data from marking platform MailChimp. In comparison, sexual health brand Winx Health’s average ...

Smart home providers aim to make the installation and ongoing user experience as simple as possible; however, customers often ...

How Proof Wallets has turned SMS from a marketing too to a conversational service channel with help from Postscript.

MCP is more than protocol, it’s a strategic enabler. It gives AI agents the structure they need to interact with enterprise ...

NEW YORK, Sept. 16, 2025 (GLOBE NEWSWIRE) -- ASAPP, the leading provider of AI-powered contact center software, today announced major advancements to its GenerativeAgent ® Platform, giving enterprises ...

Omnissa, the VMware end-user computing offshoot, is investing in agentic AI and greater interoperability to meet more EUC ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

Use these effective counseling techniques in your conversations with employees to foster understanding, resolve conflicts, ...