I found my way into content design (also referred to as UX writing) by paying attention to what people struggle with on ...

Zapping time-how quickly a viewer can switch between content or launch playback-has become a critical metric. Fast zapping time reduces reported faults, enhances satisfaction, and decreases support ...

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Because you love your case studies, but many of your prospects find them to be boring and irrelevant, not differentiating and not compelling. All of us in B2B business development find that difficult ...

In the legal profession, it is a modern truth that the first hearing often happens online. Even when a potential client is ...

As technology rapidly evolves, the role of engineers is transforming. Academic experts share insights into the key skills ...

We unpack the FTC’s claims that Amazon used design to trick customers into buying—and keeping—a Prime subscription. If you’ve ever tried to end your Amazon Prime subscription, you may have found ...