If you think your cellphone bill is too high, you're probably right. Many people are overpaying for cellphone service, but ...

Now, however, social media and other forms of technology are beginning to radically reshape the customer service landscape, giving consumers powerful new tools to solve problems and make ...

The Hawaiʻi Police Department has reported a temporary loss of Verizon Wireless 911 services for all of Hawaiʻi Island, ...

A sliced fiber line left thousands without cell service across the Northshore; service was restored overnight, but some users ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...