If you think your cellphone bill is too high, you're probably right. Many people are overpaying for cellphone service, but ...

Now, however, social media and other forms of technology are beginning to radically reshape the customer service landscape, giving consumers powerful new tools to solve problems and make ...

The Hawaiʻi Police Department has reported a temporary loss of Verizon Wireless 911 services for all of Hawaiʻi Island, ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...

Like the other big carriers, Verizon offers a lower-cost prepaid service, Total Wireless. Sure, you save money, but is it ...

A Campbell County resident, Edwin Hanson, has finally had his landline service restored after enduring weeks of connectivity ...

along with apologies from the online retailer after it discovered “unresolved” issues. The precise scope of the refunds issued isn’t clear but executives hinted it may be hundreds of ...

While Comcast has received the most press this year for its legendary, but perhaps improving, customer service -- the company ... Edith Ramirez. "The issue here is simple: 'unlimited' means ...

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If you're having problems using your Apple Card, Apple Cash, Apple Pay, or the Wallet app, you're not alone. According to Apple's System Status page, there is an ongoing issue affecting these ...

Update (May 16, 2025) — The Darke County Sheriff’s Office said on Friday that the issue has been corrected. “Verizon phones are now correctly being directed to 911 lines and not business ...