To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Among the three sectors under study -- payment, lending and banking, 11 apps with payment or lending as their primary ...

The CX discipline is growing up — shifting from adolescence to college years, where clarity, accountability and measurable ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Billionaire tech boss Marc Benioff isn’t the only one replacing customer service and sales roles with AI—Klarna and Microsoft ...

For many executives, customer experience (CX) is often equated with customer service, the operational support involved with ...

Fintech Smarsh announced today it has deployed Salesforce’s Agentforce platform to power AI agents for customer support. Smarsh is no stranger to agentic AI. The company specializes in providing ...

Salesforce CEO Marc Benioff announces the reduction of 4,000 customer support roles due to AI automation. Discover how the company's new Agentforce platform is reshaping its workforce and enhancing ...

ROI CX Solutions explains how outsourcing call support reduces costs, boosts efficiency, and enhances customer experience for growing businesses.