There is something about a boarding gate that turns perfectly reasonable adults into creatures of chaos. Maybe it is the ...

From printed boarding passes clutched like precious artifacts to overhead bin hovering that would make a helicopter pilot ...

Airports can feel chaotic, and the gate agent’s podium often becomes the flashpoint as passengers line up with questions, frustrations and last-minute requests. But despite being a constant presence ...

As a former gate agent, I’ve witnessed every possible reaction to a flight delay, from calm acceptance to full-blown panic at the podium. Delays are rarely what travelers plan for, yet they’re one of ...

If you think you get annoyed when fellow passengers crowd the gate during the boarding process, imagine how it feels to witness it multiple times a day. Rushing to get on board with your carry-on may ...

Traveler recounts airport dispute that escalated into a formal complaint before receiving acknowledgment from the airline.

An AA passenger was unable to access a service the airline had promised due to an employee's unilateral action ...