As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Leveraging a comprehensive telecommunications solution that combines advanced SIP trunk services and call center platforms ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...