We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

These two matters, along with other recent activity, provide insights into how the FTC may use its enforcement resources regarding consumer reviews and AI. 1. FTC warning letters on consumer reviews ...

"Early attention to compliance will help reduce enforcement risks and foster greater trust with consumers in an increasingly regulated online marketplace," Crowell & Moring said in a note to clients.

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

The Glock Gen 6 pistol is the answer to the question that’s swirled around the gun world the last few weeks. What was the deal with Glock’s sudden move away from the Gen 3, Gen 4, and Gen 5 pistols ...

Shares in Trustpilot Group Plc had their steepest ever one-day drop after Grizzly Research said it holds a short position and published a negative report on the consumer-review company. The stock ...

An unhappy customer is suing Henderson Castle, alleging in a lawsuit that, after he left a one-star review of the Kalamazoo bed and breakfast’s restaurant, an employee tracked down his place of ...

If you ask customers to review your business online, be very careful how you do it. Just asking them may keep them from coming back. In a recent study, researchers found that customers can get turned ...

Nearly 7 in 10 healthcare consumers will leave a review when texted or emailed, meaning a “passive reputation management strategy won’t cut it” for health systems, according to a Press Ganey report ...

LG has a history of compressor issues. Shelves are a bit short. Rose-gold-toned hardware may not be a match for all kitchens. Not having water or ice in door may be a downside for some. I have ...

After finishing a meal at a restaurant, a Negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as an ...