The full-service chain has been leaning heavily on artificial intelligence to manage various elements of its operations to ...

For insurance leaders, the question has moved on from "Will AI handle calls?" to now figuring out how to deploy it without breaking trust.

The barometer I often give our customers to gauge if their conversational AI is any good is painfully simple: is it good at conversations?

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...

Bolna has raised $6.3 million in funding from General Catalyst, marking a significant capital infusion for the ...

It’s 10:30 on a Sunday night. You’re settling in for some rest before a busy work week when your phone pings — asking you to confirm a $10,000 transfer out of your checking account. Suddenly you’re ...

Voice AI agents are a rapidly evolving area in the business world, moving far beyond simple interactive voice response (IVR) systems. The trend is significantly impacting both customer loyalty and ...

When Denny Lawrence talks about the future of HVAC troubleshooting at Comfort Systems USA, he doesn’t dodge the hard truth: “We were losing a lot of intrinsic knowledge to the ‘silver tsunami’ and ...

During a lengthy House Community Safety work session at the Washington Statehouse, lawmakers heard about crisis response systems from agencies across the state and county. "I want to correct the myth ...

Humans process and respond in ~200–300 ms. Anything slower feels laggy or robotic. Meanwhile, real‑world audio is messy: echo-prone kitchens, car cabins at 70 mph, roommates talking over you, ...