Freshdesk’s Knowledge Base is a centralized, multilingual repository for support articles that help increase self-service rates. Create a personalized, branded self-service destination for help …

Dec 4, 2025 · Boost customer satisfaction with Freshdesk Knowledge Base. Explore features, setup tips, and best practices to create a top-notch self-service experience.

Jul 9, 2025 · In this video, we explain how to build a powerful Freshdesk Knowledge Base that deflects tickets and empowers your customers—step by step, with Armand de Beer.

Oct 21, 2025 · A comprehensive guide to the Freshdesk Knowledge Base API. Learn its core capabilities for managing articles, common use cases, and key limitations for automation.

Learn how to build your Knowledge Base with Freshdesk using our 1-minute interactive tutorial.

So, you need to know how to set up an efficient knowledge base to enable seamless customer self-help service. Freshdesk is a helpdesk software that like most others, lets you create your …

Start making use of a Knowledge Base today! Sign up for Freshdesk to start your 14-day free trial. No strings attached.

Sep 4, 2024 · For a general overview of Freshdesk Knowledge Base, see About Knowledge Base. For instructions on creating categories, folders, and articles, see Create and Organize …

Mar 9, 2025 · Enable your team to create content based on customer feedback and help your customers find answers without any agent assistance using the Freshdesk Knowledge base. …

In this in-depth guide, we’ll explore how to leverage the Freshdesk knowledge base to empower your team and enhance your customer service operations.