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7 Step Call Flow Strategy for Contact Centers

YouTubeMyra Golden

7 Step Call Flow Strategy for Contact Centers

In this video, you'll discover a proven 7-step call flow strategy to elevate your telephone customer experience. Say goodbye to awkward silences, abrupt interruptions, and frustrated callers. Instead, learn how to craft a warm, engaging, and empathetic interaction from start to finish. Here's what you can expect to gain: 1. The 4-part "lead-in ...

7K viewsJun 7, 2024

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